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Warranty

Product is broken

We're sorry to hear that your product is defective. We want to resolve this issue for you as soon as possible. Please follow these steps to report the issue and find a solution:

1. Check the warranty:

  • Make sure the product is still within the warranty period. Please check the warranty details you received with your purchase or on our website

2. Contact our customer service:

  • Send an email to info@babyhuys.com
  • Please include your order number, a description of the problem and, if possible, photos of the defective product in your message.

3. Wait for instructions:

  • Our customer service will review your report as soon as possible and provide you with instructions on how to return or repair the product. Depending on the issue and warranty terms, we may ask you to send the product in for inspection.

4. Return or repair:

  • Follow our customer service instructions to return the defective product. Depending on the warranty conditions and the nature of the problem, we will ensure that you receive a replacement product or that your product is repaired.

Exchange, repair or money back

We are sorry to hear that your product is defective. We would like to solve this with a suitable solution for you. Follow the steps below:

1. Check the warranty:

  • Make sure the product is still within the warranty period. Please check the warranty details you received with your purchase or on our website.

2. Contact our customer service:

  • Send an email to info@babyhuys.com
  • Please include your order number, a description of the problem and, if possible, photos of the defective product in your message.

3. Choose a solution:

  1. Indicate which solution you prefer:
  • Exchange: We can exchange the defective product for a new one.
  • Repair: We can have the product repaired for you.
  • Money back: We can arrange a refund if you want to return the product.

4. Wait for instructions:

  • Our customer service will review your report as soon as possible and give you instructions on how to return or repair the product. Depending on the solution you choose, we will guide you further.

5. Follow the instructions:

  • Carefully pack the defective product and send it to the return address provided if requested. Please also enclose a copy of your order confirmation or a cover letter with your order number and contact details.

Warranty period

We provide a warranty on all our products to ensure that you are satisfied with your purchase. Here are some important points about our warranty period:

1. Standard warranty period:

  • Our standard warranty period is 2 years from the date of purchase. During this period, the warranty covers manufacturing defects and defects.

2. What does the warranty cover?

  • The warranty covers manufacturing defects, defects in materials and workmanship.
  • The warranty does not cover damage caused by improper use, normal wear and tear or accidents.

3. How can I make a warranty claim?

  • Contact our customer service at info@babyhuys.com
  • Please include your order number, date of purchase and a description of the problem in your message. If possible, attach photos of the defective product.

4. What to expect after submitting a claim:

  • Our customer service team will review your claim and give you further instructions.
  • Depending on the problem and the scope of the warranty, we can repair, exchange or refund the product.

5. Warranty extension:

  • In some cases, we offer the option to extend the warranty period. Please visit our website or contact customer service for more information about extended warranties